Reference

Legal Terms That Cover Your Account

DD77 operates under clear terms so you know exactly where you stand — on your account, your deposits via bKash, Nagad or Rocket, and how we handle your data. Access and eligibility depend on your local law and the regions we support.

Account TermsPrivacy PolicyEligibility by RegionPayment ConditionsUser Responsibilities
DD77 Legal Terms That Cover Your Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security on your account is not just about login — it covers how we store your data, how long we keep it, and who can access it. Here is what that looks like in practice.

Data Handling

Your personal details and transaction records are stored on encrypted servers. We do not sell or share your data with third parties outside of what our policy requires for payment processing.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to improve the platform. You can manage cookie preferences from your browser or account settings at any time.

Retention and Deletion

We keep account data for the period required by applicable regulations. If you close your account, you can request deletion of non-mandatory data by contacting support with your registered details.

Requesting Changes

To update personal information, correct a data error, or request a copy of your account data, raise a ticket through the account help centre and our team will respond in writing.

REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about your rights, a term you do not understand, or a dispute with a transaction, our support team is the right first stop. We handle account and policy queries through three channels, and you can reach us in whichever way suits how you use your phone.

Team online

Live Chat

Open the chat icon from your account dashboard for real-time help on account terms, transaction queries and eligibility questions.

Email Support

Send a written query to our support address for formal account complaints, data requests or policy clarifications that need a documented response.

Account Help Centre

The help centre in your account settings covers common policy questions, wallet dispute steps and how to submit a formal data request.

What You Asked About Our Terms

These are the questions we hear most often about how our legal terms work — answered plainly, without the legal jargon.

You can open an account if you are of legal age in your region and online gaming is permitted under the laws where you are. Eligibility depends on your local law and the regions we support.

The governing law is set out in the full terms document accessible from your account. It applies to all transactions, including those processed through bKash, Nagad and Rocket.

Yes. Submit a data request through the account help centre with your registered email. We will respond in writing with the information we hold on your account.

Any confirmed balance in your wallet is processed for withdrawal to your linked payment method — bKash, Nagad or Rocket — before the account is closed.

Start with live chat or email support and reference your transaction ID. If the issue is not resolved at that stage, you can escalate it as a formal complaint through the help centre.

We send a notification to your registered contact when terms are updated. Continuing to use your account after the notice period counts as acceptance of the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.